Terms of service
TERMS AND CONDITIONS OF SERVICE
Welcome to Dog's Dream Shop! We invite you to carefully read these Terms and Conditions of Service ("Terms") before using our website and services. By accessing or using our site, you agree to be bound by these Terms. If you do not accept all the Terms of this agreement, you may not access the website or use any services.
1. Service Object
Dog's Dream Shop di Cerna Denisa (hereinafter "we", "our", "the Seller"), located at Via Gastone Rossi 3, Marzabotto (BO) 40043 Italy, offers online sales of pet products, including custom-made personalized items.
2. Acceptance of Terms
The use of our website and placing orders are subject to acceptance and compliance with these Terms. We reserve the right to update, modify or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes.
3. Registration and Account
To make purchases, you may be required to create an account. You are responsible for protecting your password and all activities that occur under your account. We reserve the right to suspend or close your account in case of violation of these Terms.
4. Product Information and Prices
We strive to provide accurate product descriptions and updated prices. However, we do not guarantee that product descriptions or other site content are always accurate, complete, reliable or error-free. The prices of our products are subject to change without notice.
5. Orders and Acceptance
All orders placed through our site are subject to acceptance by us. We reserve the right to refuse any order. Order acceptance occurs when you receive an order confirmation email.
6. Shipping and Delivery
Shipping conditions, costs and delivery times are detailed in our Shipping Policy. You agree that the risk of loss or damage to products is transferred to you upon delivery to the carrier.
7. Returns and Refunds
Policies regarding returns, refunds and right of withdrawal are specified in our Returns and Refunds Policy. For personalized or custom-made products, the right of withdrawal is excluded, except in case of conformity defects.
8. Payments
We accept various payment methods, including credit cards, PayPal and other secure payment systems, as indicated on our site. All payments must be completed before product shipment. Payment is charged upon order confirmation. We reserve the right to cancel an order if payment is not received or authorized.
9. Intellectual Property Rights
All content on the site (texts, images, logos, graphics, etc.) is our property or licensed and is protected by copyright and intellectual property laws. You may not reproduce, distribute or otherwise use the content without our explicit written authorization.
When you provide names or photos for product customization, you declare that you have all necessary rights to use such content and you release us from any liability arising from possible violations of third party rights.
10. Limitation of Liability
Dog's Dream Shop will not be liable for any direct, indirect, incidental, special or consequential damages arising from the use or inability to use the site or purchased products.
11. Applicable Law and Competent Court
These Terms are governed by Italian law. For any dispute arising from the interpretation or execution of these Terms, the Court of Bologna shall have exclusive jurisdiction.
12. Changes to Terms
We reserve the right to modify or update these Terms at any time. The date of the last revision will be indicated at the bottom of this page. It is your responsibility to periodically consult the Terms to become aware of any changes.
13. Contacts and Support
For any questions regarding these Terms or our services, you can contact us at:
- Email: info@dogsdreamshop.it
- Phone: +393495267640
- Address: Via Gastone Rossi 3, Marzabotto (BO) 40043 Italy
14. Privacy and Data Protection
The processing of your personal data is governed by our Privacy Policy, which is an integral part of these Terms.
Last revision: October 6, 2025